Chargeback Analyst – Langhorne, PA


This position is responsible for contributing as a member of the Revenue Management Team in all aspects of reviewing, approving, and processing all customer chargebacks, as well as assisting in the review and processing of select rebates.


  • Ensure timely and accurate daily validation and processing of wholesaler chargebacks and resubmissions.
  • Work daily with customer contacts and internal Pricing & Contracts team to resolve chargeback validation errors associated with membership and pricing/contract eligibility.
  • Complete daily validation of government contract membership such as DOD, FSS, and PHS, as needed.
  • Ensure confirmations and reconciliation reports are accurately stated and processed within customer contractual timelines.
  • Send daily chargeback rejections and pricing discrepancy reports to the wholesalers
  • Update membership in iContracts as needed to process chargebacks
  • Manage and maintain chargeback email inbox
  • Maintain and build excellent external and internal customer relationships
  • Process manual chargeback submissions occasionally
  • Test, validate and improve the SAP system and work flows for chargebacks or rebates, as assigned.
  • Assist in chargeback reporting or project-specific analysis, as needed.
  • Assist in quarterly or monthly indirect sales rebate analysis or processing in support of Rebate Analyst
  • Assist in occasional other department project responsibilities, as assigned.



  • Proficient Analytical Skills
  • Proficient Communication Skills, Written and Verbal
  • Excellent Interpersonal Skills, Keen Ability to Build Solid External and Internal Relationships
  • Experience in Pharmaceutical Industry Preferred
  • Experience with Chargeback Processing Preferred
  • Experience with SAP preferred
  • Experience working with iContracts, and EDI844/EDI849/EDI845/EDI867 transaction sets a plus
  • Proficient with MS Excel and MS Word



  • Bachelor’s Degree in Accounting or Finance preferred
  • High School Diploma or GED required
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